Sunday, March 29, 2009

Lookcupcake.com is down - but on the mend

An alert client clued me in that our site, www.lookcupcake.com, has been down since last night.

After calling everyone even remotely involved with the site (host, domain registry company, etc.) I've discovered that good old Washington Mutual bank is to blame.

It's more than a little mind boggling, but here's the sequence of events:

1. Washington Mutual tanks and is bought out by Chase bank.
2. Washington Mutual (now Chase) sends Look Cupcake a replacement debit card for their accounts - a spiffy new one sporting a Chase logo.
3. WaMu/Chase promptly inactivates Look Cupcake's OLD WaMu-logoed debit card.
4. Look Cupcake's domain registration is due to be renewed. Because we like to think ahead, last year we selected the "auto-renew" option and entered our trusty debit card number for payment.
5. Debit card doesn't work. No one notifies us. Internet goes KABLOOEY.

As of this evening, we've re-entered our domain name server information and are waiting for the site to re-propagate. We've been told that it could take up to 72 hours.

Please accept this as a HUGE apology for the inconvenience! Please, please, please give us a call at (206) 228-2788 and we'd be happy to talk you through our flavors and any information you might need.

~Rhienn Davis
Owner
Look Cupcake

UPDATE: The site just loaded for me. YEAH! Victory!

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